Our Fees Explained

Taxback.com provides you with the best value for money tax refund service available anywhere in the world. We guarantee to get you the fastest, maximum, legal tax refund and our services and fees reflect this.

Our initial estimation of your tax refund is free – whether you get it online, on email or on the phone from our staff – and there's no obligation to use our service.

Once you send us your documents and signed tax forms, we'll evaluate your refund further and access what additional services you need such as document retrieval or a temporary social security number. Then we'll let you know how much it will cost to file your tax return for you. We only charge you the fee once the refund is actually received from the tax office – so you pay nothing upfront.

Our fees are based on the fact that we have our own local tax experts around the world who ensure that every single one of our tax refund applications is completely legally compliant with tax laws and is for the maximum amount we can apply for you. All our US income tax returns are signed off and submitted by our Certified Public Account (CPA) in Chicago and the same goes for our Authorised Tax Agents in Australia.

All our tax refund service fees are based on a percentage of the refund amount received, subject to a minimum fee.

If you are applying for a personal income tax refund, please select the country you need tax services for to view specific information on the fees that apply to your refund:

Australia

For tax refunds from Australia, we offer a range of services and pricing depending on your residency status and the time it will take to receive your refund.

Low refunds: For non residents' refunds and refunds under AU$150 the fee is AU$87 + levy

Australian Citizens: For tax refunds for Australian citizens we charge a flat fee of AU$99 (levy included).

Australian Residents: For Australian residents for tax purposes we charge 9% + levy of the refund received subject to a minimum fee of $99 + levy.

Early Assessment: If you have already left Australia and want to apply for your refund before the tax year ends, our fee for early assessment is 15% + levy of the refund received subject to a minimum fee of $175 + levy.

Superannuation Refunds: If you have left Australia permanently we can organise a refund of your superannuation and for this service we charge 20% + levy of the refund received subject to a minimum fee.

Fees for previous tax years may be different so if you're applying for a tax refund from before 2005, Chat Live here to find out about your specific case.

If you require document retrieval services, our fee for this is AU$40 + levy per document.

Austria

For tax refunds from Austria, we charge 16.5% + levy of the refund received, subject to a minimum fee of €50 + levy.

Belgium

For tax refunds from Belgium we charge 12.5% + levy of the refund received subject to a minimum fee of €50 + levy.

Canada

For 2008 and 2009 Canadian tax refunds we charge 12.5% + levy of the refund received subject to a minimum fee of $62.50 + levy.

For pre-2008 Canadian tax refunds we charge 25% + levy of the refund received subject to a minimum fee of $125 + levy.

If you require document retrieval services for your Canada tax refund, our fee for this is CA$20 + levy per document.

Denmark

For tax refunds from Denmark we charge 12.5% + levy of the refund received, subject to a minimum fee of €50 + levy.

Germany

For income tax refunds and pension refunds from Germany, we charge 16.5% + levy of the refund received, subject to a minimum fee of €50 + levy.

Gibraltar

For tax refunds from Gibraltar we charge 17% + levy of the refund received subject to a minimum fee of £60 + levy.

Guernsey

For tax refunds from Guernsey we charge 16.5% + levy of the refund received subject to a minimum fee of £44 + levy.

Holland

For tax refunds from Holland we charge 16.5% + levy of the refund received subject to a minimum fee of €39 + levy.

Ireland

For income tax refunds from Ireland we charge 10% + levy of the refund received, subject to a minimum processing fee of €40+ levy.

For PRSI refunds from Ireland we charge a small percentage of the refund received, subject to a minimum processing fee of €60 + levy.

Fees for previous tax years may be different so if you're applying for a tax refund from before 2008, Chat Live here to find out about your specific case.

If you require document retrieval services for your Irish tax refund, our fee for this is €15 + levy per document.

Japan

For income tax refunds and pension refunds from Japan we charge 9% + levy of the refund received, subject to a minimum processing fee of 6454 JPY + levy.

Luxembourg

For tax refunds from Luxembourg we charge 12.5% + levy of the refund received, subject to a minimum fee of €50 + levy.

New Zealand

For refunds from New Zealand we charge 12.5% + levy of the refund received subject to a minimum fee of NZ$62 + levy.

Fees for previous tax years may be different so if you're applying for a tax refund from before 2008, Chat Live here to find out about your specific case.

If you require document retrieval services for your NZ tax refund, our fee for this is NZ$30 + levy per document.

Norway

For tax refunds from Norway we charge 15% + levy of the refund received, subject to a minimum fee of €75 + levy.

UK

For UK tax refunds we charge 11% + levy of the refund received, subject to a minimum processing fee of £50 + levy.

If you are not due a refund but you need to file your UK tax return, our upfront fee for this service is £60.

If you require document retrieval services for your UK tax refund, our fee for this is £20 + levy per document.

US

For 2009 US income tax refunds we charge 10% + levy of the refund received, subject to a minimum processing fee of $75 + levy for refunds up to $750.

For previous tax years the minimum fee is $99 for refunds up to $495 or 20% + levy for refunds over $495.

For FICA refunds our fee is 20% + levy of the refund received, subject to a minimum fee of $75 + levy for refunds less than $375.

If you require document retrieval services for your US tax refund, our fee for this is US$25 + levy per document.

For US citizens and residents abroad (expat tax), investment income, rental income and gambling income tax returns our minimum fee is $99 for federal tax returns plus $25 for each additional state. Any additional forms and schedules will be charged separately.

Our fee for organising an ITIN is $120 and this fee is additional to other tax return services provided.

Our fee for organising an EIN is $200 and this fee is additional to other tax return services provided.

Why the minimum fee? This fee covers all the things that make filing your application with us so easy including:

• Our CPA in Chicago and our Authorised tax agents in Sydney
• Customer support 24/7 by phone and Live Chat
• Free phone and free fax
• Local staff to meet you and guide you through the process in more than 20 languages in 17 offices worldwide
• Online tracking service – in seven languages
• Tax technicians
• Researchers
• Quality team

Additional fees apply for services such as document retrieval and organising a temporary Social Security Number (ITIN).